Role Summary
Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale.
As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.
What You’ll Do
Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams
Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
Identify and remove early activation blockers before they become escalations
Help customers stand up and operate Temporal Server in production, including self-hosted environments
Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server
Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes
What You’ll Bring
Experience delivering and operating production systems where reliability and incident response matter
Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety
Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript
Experience deploying and operating production services in cloud and or self-hosted environments
Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning
Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach
Strong debugging skills and ability to navigate ambiguity and messy real-world constraints
Ability to teach and enable other engineers, not just deliver the work directly
Nice to Have
Experience with workflow orchestration systems, distributed task processing, or durable execution concepts
A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models
Proven ability to create reusable reference architectures, templates, or internal enablement programs
Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements
Background in working with partners or services delivery models at scale
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
