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This role is responsible for the administration and ongoing delivery of employee benefits programs and processes. The role performs benefits administration activities, resolves employee and vendor issues, supports recurring benefits cycles and projects, and partners with internal teams to maintain accurate benefits data and processes.
What you'll do
- Administer employee benefits programs, including health and welfare, retirement programs, leave programs, and wellbeing initiatives.
- Process and validate benefits enrollments, eligibility changes, employee data updates, benefit changes, and other routine and non-routine benefits transactions.
- Respond to employee benefits questions and resolve issues by researching plan provisions, policies, employee records, and vendor information and coordinating with appropriate partners when necessary.
- Manage assigned benefits processes and activities, ensuring work is completed accurately, timely, and in accordance with established procedures and requirements.
- Support benefits renewal activities by preparing and validating data, coordinating information with vendors and internal stakeholders, reviewing plan materials, and assisting with implementation activities.
- Execute annual benefits activities, including open enrollment, plan changes, system testing, employee communications, enrollment validation, and post-enrollment reconciliation.
- Review benefits eligibility, enrollment, deductions, and employee data; identify discrepancies and make or coordinate necessary corrections.
- Perform routine benefits reconciliations and audits, research discrepancies, and work with appropriate partners to resolve identified issues.
- Partner with Payroll to review benefit deductions, research discrepancies, process corrections, and support reconciliation activities.
- Maintain benefits information within applicable HR and benefits systems, including employee records, enrollment data, plan information, and other required benefits data.
- Support system testing and data validation related to benefits configuration changes, system enhancements, integrations, or annual program updates.
- Work directly with benefits vendors to resolve employee issues, coordinate data or documentation, review reports, and support ongoing program administration.
- Prepare and review benefits reports and data related to enrollment, participation, costs, employee inquiries, and other operational activities.
- Maintain benefits procedures, process documentation, employee resources, forms, and administrative materials.
- Identify process issues and recommend improvements to increase accuracy, efficiency, compliance, or the employee experience.
- Support benefits projects and process improvement initiatives by completing assigned analysis, data preparation, testing, documentation, implementation, and follow-up activities.
- Serve as a knowledgeable benefits resource to employees, managers, People team partners, and other stakeholders regarding established benefits programs, policies, and processes.
- Perform other duties and responsibilities as required to support business needs.
What you have
- 5+ years in related role or experience.
- Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
- Demonstrated hands-on experience administering employee benefits programs within a corporate environment.
- Working knowledge of employee benefits practices, regulations, compliance requirements, and plan administration.
- Experience processing and validating benefits transactions, employee data, eligibility, and enrollment information.
- Experience performing benefits reconciliations, audits, reporting, or data validation.
- Experience working with benefits vendors and internal partners such as Payroll and HR Technology.
- Strong analytical and problem-solving skills with attention to detail and accuracy.
- Ability to independently research and resolve benefits issues within established policies and procedures.
- Effective communication and stakeholder collaboration skills.
Preferred Qualifications
- University degree preferred.
- Experience supporting open enrollment, benefits renewals, implementations, or other recurring benefits cycles.
- Experience working with benefits administration platforms or HRIS technologies.
- Experience with benefits reporting and data analysis.
- Professional certification related to employee benefits or human resources.
Title Regulations Statement: The use of the title “Manager or Director” as a suffix in job title reflects functional or project responsibility and does not indicate people management or supervisory responsibilities. The role is classified as an individual contributor position. The title aligns with internal job architecture and may not imply managerial status as defined under local labor or employment regulations.
The responsibilities listed above are not all inclusive and may be changed at any time based on the needs of the business.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.
Remote USA Pay Range
$115,000—$125,000 USD
