About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Diep N, VP, Finance at Customer.io, and I'm looking for a Global Controller to take the close, the books, and our control environment and make them theirs.
We're a global, remote-first, private company built on subscription and usage-based revenue, and as we grow we need a controller who can lead the team already in place and sharpen the fundamentals. You'll lead a team of ~7, growing, across revenue accounting, close, AP/AR, payroll, and treasury, and partner closely with me and, given our CFO's broad remit, with stakeholders across Sales, Legal, IT, HR, and Engineering.
What you'll do
- Lead monthly and quarterly close, GL, AP/AR, payroll, and account reconciliations, delivering accurate, timely US GAAP financials. Close currently runs ~10 business days; get us to 6-8 days within your first 12 months, with fewer post-close adjustments and aged reconciliations.
- Own revenue accounting and serve as our technical accounting authority on subscription and usage-based revenue recognition (ASC 606), including the ARR-to-GAAP bridge: reconciling ARR, billings, deferred revenue, contract assets, and usage true-ups to reported revenue, and explaining the delta to leadership and the board in plain terms.
- Author technical accounting position memos on contract modifications, SSP allocation, variable consideration, and capitalized contract costs, the work that makes "technical accounting authority" real.
- Own equity compensation accounting (ASC 718): grant accuracy, 409A timing, expense, modifications, and cap-table integrity, in partnership with stock plan administration.
- Manage and grow a team of ~7, with room to scale, building trust quickly and developing the leads beneath you.
- Build a control framework suited to a global, remote-first, private company with subscription and usage-based revenue, keeping the books audit-ready.
- Own our accounting systems roadmap (NetSuite, Stripe/Metronome, Ramp, Avalara, FloQast) and drive automation across close and reporting.
- Own select treasury operations, including cash management and banking relationships, and partner on FX exposure monitoring given our multi-currency footprint.
- Run our external audit relationship and coordinate with external tax partners on compliance, provisions, and filings.
- Manage the realities of a distributed, remote-first global team: statutory accounting coordination, payroll and contractor controls, entity reporting, and working with Legal, HR, and Tax on international compliance.
What we're looking for
- 10+ years of progressive accounting experience, including leading a team through managers or leads.
- A Big 4 (or equivalent top-tier public accounting) foundation.
- Deep US GAAP mastery, particular strength in subscription and usage-based revenue recognition (ASC 606).
- A concrete, personally-owned automation or AI deployment in accounting with a measurable result, eliminating a manual reconciliation, reducing close time, or lowering error rate, that you can speak to in detail.
- Experience scaling an accounting function that was already running, not building one from zero.
- A proven track record with external audits and keeping books audit-ready.
- Strong leadership and communication skills, with credibility partnering with senior, cross-functional stakeholders.
- Nice to have: internal controls or SOX-readiness experience; remote-first/globally distributed company experience; M&A or deal accounting exposure; CPA license, active or inactive.
Compensation & Benefits
We believe in transparency. Starting salary for this role ranges from $250k to $280k USD (or equivalent in local currency), structured by geographic zone and depending on experience:
Zone 1: $260k-$290k
Zone 2: $250k-$280k
Zone 3: $244k-$265k
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute recruiter screen
- 45-minute hiring manager screen
- Two 30-minute cross-functional chats: one with a Legal partner, one with a People partner
- 60-minute case review call
- 30-minute bar raiser call with our CFO
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
