About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the Role
The role of an Insurance Sales Specialist is to confidently guide customers through the life insurance buying process by educating customers on how life insurance works, which products are best suited for specific situations and to provide a world class customer experience by ensuring transparency in an industry that’s generally overly complicated, ambiguous and slow to adapt.
You will be responsible for outreach to customers that begin an application on our site, and will assist customers with their application, as well as guide customers through the final journey of purchasing the policy once they’ve been approved for coverage. If you’re looking for a role that is responsible for shaping the future of life insurance sales and provides security for families in the event that the worst were to happen, then look no further!
To succeed in this role, you should have a strong desire to win and overachieve, while exuding a positive attitude and positive energy with customers and teammates. We’re looking for experienced sales professionals with exceptional communication skills, a strong passion for helping others and a drive to improve and get better each day.
Duties and Responsibilities:
- Engage potential customers through inbound and outbound calls, emails and SMS
- Educate customers on Ethos’ products and processes
- Uncover and understand an individual’s needs through in-depth discovery and position Ethos’ value according to those specific needs
- Build relationships and instill trust with customers in order to drive monthly and quarterly conversion targets
- Partner with colleagues in sales, marketing, customer experience, and product in order to execute team and company goals
- Manage a pipeline of customers and perform follow-up through the application and purchasing process
- Iterate and improve upon workflows and outreach strategies
- Drive referral activity by creating positive customer experiences
Qualifications and Skills:
- 2-3 years of experience in life insurance telesales experience
- Strong proficiency working with Salesforce or equivalent sales/CRM software
- Strong sales track record and exceptional sales techniques with the ability to overcome customer objections
- Strongly prefer sales candidates that are bilingual in English and Spanish
- Ability to multitask, prioritize, and manage time effectively
- Ability to identify friction points for the customer and come up with solutions
- Excellent time management and organizational skills
- Can adapt to changes quickly
- Incredible drive to win
- Quick learner comfortable in a fast-paced, dynamic environment
- Excellent communication skills including strong phone presence
- Passionate about delivering exceptional customer service
The US national on target earnings (OTE) range for this full-time position is $70,000 - $200,000. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire on target earnings (OTE) for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We offer a W-2 hourly base pay plus commissions.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
