Business Operations Manager I

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara's Core IT team builds the systems, processes, and experiences that let every team at Samsara do its best work. As Manager, Business Operations, you'll own the budget, vendor, and hardware operations that keep the rest of Core IT running: SaaS spend and licensing, vendor management across our enterprise platforms, and the hardware and logistics program that equips every office and every new hire. You'll lead a team, partner closely with internal stakeholders, and leverage external vendors and partners to scale impact across business operations.

This role will be eligible for remote work. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world. Your work will have real-world impact: helping keep the lights on, get food into grocery stores, reduce emissions, and keep workers safe on the job.
• You want to build a function from the ground up. SaaS budget, vendor management, and hardware operations exist today. You'll help the team formalize scope, workflows, and outcomes
• You're energized by our opportunity: the vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to grow a team. You'll manage a small but mighty team, with room and a mandate for the function to grow from there. You’ll use AI tools, vendors, and partners to help scale impact, get organized and improve operational efficiency.
• You want colleagues who make you better. You'll work alongside people who support each other's work, push each other to think more rigorously, and share the credit when something goes well.

Click here to learn about what we value at Samsara.

In this role, you will: 

• Own SaaS budget, forecasting, and license management across Core IT's enterprise platforms (Atlassian, Google Workspace, Slack, and others as we adopt them), including the app catalog, utilization tracking, the renewal calendar, and cost optimization.
• Own vendor management for Core IT's SaaS and hardware contracts.
• Own hardware and logistics operations across five regions: inventory forecasting, procurement, multi-region ordering, new hire equipment standards, new office buildout hardware, and the IT hardware budget.
• Manage and develop direct reports, setting priorities across their combined scope and growing the team's capabilities and impact as the function's mandate expands.
• Partner with Core IT's business systems analysts on requirements, process design, and systems support wherever their work touches SaaS, vendor, or hardware operations.
• Build the operating rhythm for Business Operations: budget tracking, vendor scorecards, a renewal calendar, and the reporting that gives IT leadership real visibility into spend and vendor performance.
• Partner with IT, Sales, and R&D leadership on the platform backlog and renewal decisions that cross team lines.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years of experience in vendor management, SaaS operations, IT business operations, or a related discipline, including experience managing enterprise software or hardware contracts end to end: negotiation, renewal, and spend tracking.
• Experience managing people, or a demonstrated readiness to take on people management for the first time, with a clear point of view on how you'd set priorities and grow a small team.
• Experience partnering across IT, finance, and business teams to manage budget and vendor relationships.

An ideal candidate has:

• Experience managing hardware or IT asset operations across multiple regions.
• Comfortable building process, reporting, and a team from scratch, in a function this early in its life.
• Strong data management and analysis skills (Google Sheets/Excel and similar tools).
• Experience with SaaS procurement and license optimization at a company of comparable size or complexity.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$104,125—$140,000 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.