Director of People Experience (Europe)

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

As a Director of People Experience at Storyblok, you lead a lean, high-trust team of three - two senior HRBPs and one People Operations Specialist - supporting a fully remote organisation of ~320 people across 40+ countries.

From a business partnering perspective, our senior HRBPs own their divisions end-to-end, from executive level to individual contributor. Your role is to enable and support that model: develop and coach the team, act as their senior escalation point on complex ER and high-stakes people situations, and step in as a hands-on Business Partner when needed. Alongside the partnering dimension, you own the operational backbone of the pillar - HR Operations, process improvement and automation, EOR relationships, and HR policy in close collaboration with Legal.

You'll be a key member of the People Leadership Team, partnering closely with the VP of People & Organisation, the Director of Talent & Total Rewards, and the Director of Talent Management & Development.

ESSENTIAL JOB FUNCTIONS

Team Leadership & HRBP Development

• Lead, manage and develop a team of three - two Senior HRBPs and one People Operations Specialist - across multiple time zones and geographies
• Define and maintain the HRBP operating model, ways of working, and quality standards - ensuring both HRBPs operate with consistency, proactivity, and full end-to-end division ownership
• Coach and develop the HRBPs to build their business partnering capability, their confidence in complex situations, and their ability to operate autonomously at Senior Leadership level within their divisions
• Act as backup Business Partner for either division when HRBPs are unavailable, on leave, or facing a particularly complex or sensitive situation
• Set clear expectations, provide regular feedback, and create development plans for each team member
• Foster a team culture of curiosity, operational excellence, and continuous improvement

HR Operations

• Own the HR Operations function - ensuring the employee lifecycle (onboarding, offboarding, employee changes, parental leave, contract amendments) is delivered in a scalable, compliant, and high-quality way globally
• Oversee the People Operations Specialist and ensure Tier 1 queries, employee events, and process documentation are handled to a high standard
• Define and monitor HR Ops SLAs, and track operational health metrics - including process compliance, HRIS accuracy, and employee lifecycle quality
• Lead quarterly process audits across onboarding, offboarding, HRIS data, SOC2 and ISO requirements
• Act as primary point of contact for cross-divisional collaboration with Payroll, Tech Ops, Finance, and Legal on operational HR matters

Process Improvement & Automation

• Own the People Ops process improvement roadmap - identifying and streamlining manual, inefficient, or duplicated workflows across the employee lifecycle
• Partner with HR Infrastructure team to identify and implement automation opportunities in onboarding, offboarding, employee changes, and HR Ops workflows
• Translate operational challenges into requirements for workflow automation and AI-enabled processes - ensuring automation enhances the employee experience without removing necessary human judgment
• Maintain and evolve process documentation across the People Experience team (Notion pages, SOPs, playbooks)

HR Policy (in collaboration with Legal)

• Own the drafting, operationalizing, and maintenance of HR policies across the organisation
• Work in close collaboration with Legal (ESG & Compliance Manager) to ensure policies are legally sound, up to date with relevant legislation, and aligned with the agreed People-Legal scope boundary
• Ensure HR policies are accessible, clearly communicated, and embedded into day-to-day people processes
• Partner with Legal when legislation changes (EU directives, local employment law updates) to update HR policies and processes accordingly
• Bring org-wide HR policies to the VP of People & Organisation and Legal for joint review and approval before rollout

EOR & Employment Operations

• Own and manage relationships with Employers of Record (EORs) - ensuring compliant, cost-effective, and high-quality employment operations across 40+ countries
• Ensure employment documentation, contracts, and contractual relationship records are maintained accurately and in line with local labor law requirements
• Oversee the execution of employee events within EOR frameworks - onboarding, offboarding, changes - in close partnership with the People Ops Specialist
• Stay current on global employment law changes that affect EOR operations, and proactively flag risks or updates to the VP of People and Legal

Employee Relations

• Provide senior oversight and direction on complex, sensitive, or high-risk employee relations matters raised by HRBPs
• Escalate to the VP of People & Organisation where litigation risk, senior leader involvement, or cross-border complexity requires VP-level intervention
• Partner with Legal on ER cases involving terminations for infringement, following agreed escalation paths and SOPs owned by Legal
• Ensure HRBPs are equipped to handle ER cases within their divisions, with clear escalation guidance and coaching from the Director

People Leadership Team Collaboration

• Represent People Experience in People Leadership Team (PLT) syncs and contribute to shared People & Org priorities
• Collaborate with the Director of Talent & Total Rewards to ensure a seamless employee experience - from offer to onboarding, and through any compensation or role changes
• Partner with the Director of Talent Management & Development to ensure cyclical HR processes (performance, promotions, development) are well-executed within divisions
• Lead or contribute to global People projects with company-wide impact, as agreed with the VP of People & Organisation

EDUCATION AND EXPERIENCE

• 8–12+ years of progressive HR experience, with a track record in both HR Operations and HR Business Partnering
• Proven experience leading and developing small, high-performing HR teams in a fast-paced, remote-first environment
• Strong operational grounding - you understand how to design, document, and improve HR processes at scale
• Experience managing EOR relationships and navigating multi-country employment compliance
• Comfortable owning HR policy drafting and working in close partnership with Legal to ensure compliance
• Experience working with HRIS platforms (BambooHR, HiBob, or similar) and driving automation or workflow improvements in collaboration with HR Systems teams
• Strong coaching orientation — focused on developing people's capability and confidence
• Excellent communication and stakeholder management skills - you can operate across all levels with credibility and clarity
• Comfortable operating in a lean, fast-moving environment
• Familiarity with EU labor law, global employment compliance, and cross-border HR operations is a strong plus
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

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If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com