At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Network Strategic Operations Coordinator to join our Network & Clinical Quality team. This role would be responsible for coordinating and supporting the planning, implementation, and launch of strategic initiatives across Network Operations, ensuring projects remain organized, on track, and within scope from planning through execution. We are looking for someone who has strong project management, organizational, and problem-solving skills, is comfortable managing multiple projects and stakeholders simultaneously, and can effectively coordinate across providers, facilities, and internal teams to drive initiatives forward, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
- Network Operations & Strategic Initiatives
- Coordinate the planning, implementation, and execution of new initiatives and strategic projects related to Network Operations.
- Serve as project manager for assigned initiatives, developing project plans, timelines, milestones, action items, and launch requirements.
- Support initiatives from initial concept and planning through implementation, launch, and post-launch follow-up.
- Coordinate cross-functional stakeholders to ensure projects remain on track, within scope, and aligned with business objectives.
- Monitor project progress, identify risks or barriers, and proactively escalate issues and recommend solutions.
- Organize and maintain project documentation, trackers, status reports, and other materials necessary to support successful project execution.
- Coordinate project meetings, establish agendas, document action items, and ensure appropriate follow-up.
- Support the development and implementation of new processes, workflows, and operational procedures associated with strategic initiatives.
- Exercise critical thinking and problem-solving skills to identify opportunities for process improvement and make recommendations to improve operational efficiency.
- Support reporting, auditing, and tracking activities to ensure network information and project data are accurate, compliant, and up to date.
- Coordinate launch readiness activities and ensure all necessary stakeholders, resources, and operational requirements are aligned prior to launch.
- Assist with post-launch monitoring and identify opportunities for continued improvement.
- Provider & Facility Coordination
- Work directly with providers to coordinate scheduling, availability, logistics, and other operational requirements related to new initiatives and network projects.
- Serve as a primary liaison between providers and facilities to facilitate communication and ensure scheduling and operational needs are addressed.
- Coordinate with facilities to understand operational requirements, timelines, and dependencies associated with network initiatives.
- Communicate project expectations, timelines, changes, and next steps clearly to providers and facility stakeholders.
- Proactively identify and resolve scheduling or operational challenges that may impact project timelines or launches.
- Maintain strong working relationships with providers and facilities to support successful implementation of initiatives.
- Correspond with providers to address questions, concerns, and operational needs and ensure appropriate follow-through.
- Team Collaboration
- Work closely with the entire Network Strategy team to coordinate priorities, share project updates, and ensure alignment across initiatives.
- Partner with Network Strategy and Operations team members to identify dependencies, operational gaps, and opportunities for process improvement.
- Collaborate with cross-functional stakeholders, including technical, clinical, and operational teams, as needed to support project execution.
- Support the team in identifying trends, issues, and opportunities that may impact provider or facility operations.
- Provide project status updates and communicate risks, accomplishments, and upcoming milestones to appropriate stakeholders.
- Contribute to a collaborative, solutions-oriented team environment.
- Other Responsibilities
- Performs other related duties as assigned.
- Provides operational support to the Network Strategy team as needed.
About You
- BA/BS degree preferred.
- 2+ years of operations, project coordination, project management, healthcare operations, or related experience required.
- Experience managing projects or initiatives involving multiple stakeholders and competing priorities.
- Experience working with technical platforms, operational workflows, and/or application funnels.
- Proficient in Microsoft Excel and/or Google Sheets, including filters, VLOOKUP/XLOOKUP, conditional formatting, data validation, and working with large datasets.
- Strong organizational skills and demonstrated ability to manage timelines, deliverables, and follow-up across multiple projects.
- Excellent written and verbal communication skills, with the ability to communicate effectively with providers, facilities, technical stakeholders, and internal team leaders.
- Strong critical thinking, problem-solving, and decision-making skills.
- Highly detail-oriented with a strong focus on accuracy, accountability, and follow-through.
- Ability to work independently, prioritize competing responsibilities, and take ownership of projects from planning through completion.
- Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
Bonus Points:
- Experience with Business Intelligence tools such as Looker, Tableau, Power BI, or similar platforms.
- Previous experience working in healthcare or with a large, distributed network of providers.
Benefits
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $65,000 and $75,000/yr. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.
Why Talkspace?
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
