Payments Pricing & Operations, Analyst II

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for a Payments Pricing & Operations Analyst II to play an integral role in scaling Toast’s rapidly growing business. In this role, you'll partner closely with Sales, Legal, and Finance to review strategic deals, help structure sound commercial and pricing terms, and keep deal reviews moving efficiently through to close. You'll build deep expertise in Toast's payments pricing and card processing structures, using that knowledge to guide deal strategy, manage the inclusion of customized contract terms, and track contractual financial commitments from start to finish.

This role is built to grow. Over time, you’ll take on more pricing responsibilities - from direct customer and prospect pricing conversations to pricing operations process improvement, expanding your scope and impact over time.  

A day in the life (Responsibilities) 

• Support the review of strategic deals in coordination with cross-functional partners, helping ensure sound commercial and pricing decisions
• Become an expert in card processing pricing, including market pricing strategies, interchange, network/scheme fees, and other processing costs
• Collaborate cross-functionally with Sales, Legal, Finance, and other teams to keep deal reviews moving efficiently and on schedule
• Manage the inclusion of customized contract terms within established guidelines
• Support the tracking and fulfillment of contractual financial commitments
• Manage customer requests related to payments pricing and billing, including direct customer conversations and rate analysis
• Support the sales team as a subject matter expert on Toast's payment solutions and pricing structure
• Use Salesforce and Excel daily to manage deal flow and reporting

What you'll need to thrive (Requirements)

• Bachelor's Degree in Finance, Business or related fields required
• 2-4 years of experience in an analytical, deal support, or operations role, ideally with cross-functional exposure 
• Exceptional organizational skills with the ability to manage multiple deals, deadlines, and stakeholders simultaneously without losing accuracy or pace
• Strong attention to detail, especially when reviewing contract terms and pricing structures  

• An inquisitive nature and a mathematical/analytical mind
• Proven ability to work cross-functionally and communicate clearly with various internal stakeholders
• Experience contributing to department level strategic initiatives from conception to delivery

• Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies  

• A proactive, solutions-oriented mindset with strong problem-solving instincts 
• Ability to manage multiple competing priorities in a high growth, fast-paced environment

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience in the card processing industry
• Experience in Relationship Management or other similar client facing function 
• Experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or Hex 
• Experience in a high growth tech company
• Experience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboards

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$72,000—$115,000 USD

Zone B

$63,000—$101,000 USD

Zone C

$57,000—$91,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.