Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Senior Accountant.
About the job
This position is needed to partner closely with cross-functional partners to ensure the accuracy of Twilio’s carrier COGS. You will leverage your experience in automation and data analysis to build and maintain robust processes for contract review, accruals and flux analysis, and provide real-time insights that improve the speed and accuracy of our monthly close. This role is a high-impact position requiring you to combine technical data sets, business acumen and financial reporting.
Responsibilities
In this role, you’ll focus on:
- Cross-Functional Partnership: Act as the dedicated Accounting partner to the Carrier Operations team, streamlining information flow and accelerating data integrity between systems.
- Carrier Contract Review: Read, analyze, and document the financial and accounting implications of complex carrier agreements. Ensure strict tracking of security deposits, minimum commitments, and volume-based pricing tiers.
- Month-End Close: Support the COGS Accounting team in preparing complex accruals, journal entries, and account reconciliations. Ensure accurate and timely data availability and provide insight into key business drivers.
- Deep-Dive Variance & Anomaly Detection: Own the monthly P&L and Balance Sheet fluctuation analyses for carrier cost accounts. Identify billing anomalies, investigate margins down to the route/carrier level, and explain key business drivers to leadership.
- Strengthen Internal Controls: Ensure complete compliance with SOX controls, maintain comprehensive accounting policy documentation, and serve as a key point of contact for external auditors regarding carrier COGS.
- Process Automation: Actively identify process inefficiencies, understand root cause and build systematic solutions using Twilio’s stack of AI tools
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Education: Bachelor’s degree with a focus in Accounting, Finance, or a highly quantitative field.
- Experience: 3+ years of progressive accounting experience, ideally combining public accounting (Big 4/National) with a fast-growing technology, telecommunications, or CPaaS environment.
- Technical Accounting: Solid foundational knowledge of US GAAP, operational month-end close structures, and balance sheet reconciliations.
- Data Mastery: Advanced Excel/Google Sheets capabilities. You must be comfortable manipulating massive, complex, and sometimes non-linear billing datasets.
- Automation: Hands-on experience using AI and automation tools like Alteryx, UiPath, Gemini and NotebookLM – tell us what you’ve built!
- Mindset: Extreme ownership, structural organization, and a knack for solving ambiguous, messy operational data problems.
- Communication: Flawless written and verbal communication skills in English, with the ability to explain complex variance drivers to non-finance operational partners.
Desired:
- Certified Public Accountant (CPA), Chartered Accountant, or local equivalent.
- Direct experience handling carrier relations, telecom accounting, or high-volume usage-based vendor structures.
- Hand-on experience working within major enterprise systems (e.g., Oracle Fusion, NetSuite, Zuora, BlackLine).
- Experience leveraging analytical tools (SQL, Python, or advanced data visualization suites) to automate repetitive data reconciliations.
Location
This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
