Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Director, Revenue & CoGS Accounting.
About the job
In this role, you will be the visionary leader of Twilio’s global revenue and CoGS accounting operations and play a critical role in shaping a global revenue recognition framework that is as agile as it is accurate, ensuring our financial reporting scales seamlessly with our product innovation. You will bridge the gap between complex technical accounting and high-velocity business operations, and partner with GTM, Product, and IT leaders to ensure our commercial strategies are not only ambitious but operationally sound and compliant.
The successful candidate possesses a rare blend of executive presence, technical mastery, and deep operational experience. You are someone who thrives on solving the "puzzle" of non-standard transactions, while simultaneously building the automated, robust systems required for a world-class public company. You aren't just managing a function; you are setting the vision for operational excellence and leading a high-performing team to execute it.
Responsibilities
In this role, you’ll:
- Lead the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.
- Direct the seamless integration of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.
- Define and drive the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.
- Empower your team to deliver sophisticated variance analysis that uncovers the "why" behind fluctuations, delivering a clear narrative of financial performance.
- Drive effective collaboration with Billing, GTM, Product & Pricing, and FP&A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.
- Provide oversight on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.
- Collaborate with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.
- Own the global control framework for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.
- Set the vision for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.
Qualifications
Required:
- Bachelor’s Degree in Accounting or a related field.
- 12+ years of progressive experience in accounting, including 6+ years with a revenue accounting focus, with a significant portion in a large, fast-paced public company environment.
- 8+ years of experience leading and developing high-performing, management-level teams, with a proven ability to build, nurture, and influence an effective team culture.
- Expert-level understanding of ASC 606, deferred revenue accounting, and complex CoGS structures (including gross margin mechanics) in a SaaS or Usage-based environment.
- Deep experience with enterprise-grade ERP systems (e.g., Oracle, SAP) and specialized revenue subledgers (e.g., Zuora Revenue, RMCS).
- Proven ability to influence C-suite and VP-level stakeholders, translating complex accounting transactions into clear strategic narratives.
- Exceptional ability to handle "gray area" exceptions and non-standard transactions with a focus on both compliance and business enablement, as well as a proven ability to cut through the noise to identify the core components of a problem and drive toward a pragmatic, scalable, and optimized outcome.
- Expert knowledge of the SOX framework and a track record of designing and maintaining compliance controls for complex, high-volume data environments.
Desired:
- CPA or equivalent certification.
- Prior experience in a "Big 4" public accounting firm.
- Experience navigating the transition from traditional SaaS to consumption-based/usage-based revenue models.
- Experience in the CPaaS and/or telecommunications industries.
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10%> travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00-$253,300.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00-$249,100.00.
- Based in the San Francisco Bay area, California: $221,360.00-$276,700.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 8/10/26 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
