Senior Analyst, Security Risk

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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See yourself at Twilio

Join the team as Twilio’s next Security Risk Senior Analyst.

About the job

The Senior Security Risk Analyst will be a key member of the One Twilio Risk Management program, focused on maturing our Security risk posture by facilitating risk identification and treatment. The team works closely with our Product and Engineering teams to ensure all areas of cyber risk are identified across Twilio and that risk methodologies are operationally effective and in compliance with regulations (e.g. Cybersecurity and/or Telecom / sector-specific regulations) and industry best practice security measures (e.g. NIST RMF, AI RMF, COSO, ISO 31000). This role provides an exciting opportunity for experienced risk professionals who are passionate about risk management and ready to contribute to the continued growth and maturity of risk practices within a dynamic organization like Twilio. 

Responsibilities

In this role, you’ll:

• Execute and improve upon daily operations of the One Twilio Risk Management program which includes the further establishment of automated operations for all areas of cyber risk. 
• Manage and maintain risk register(s) to track key risk indicators (KRIs) and ensure risks are identified, evaluated, and mitigated appropriately.
• Collaborate with cross-functional teams to ensure risks are clearly communicated and actionable.
• Review and assess the effectiveness of risk treatment strategies and recommend solutions when applicable.
• Prepare and deliver regular risk reports, dashboards, and presentations to internal and external stakeholders, highlighting key risk trends, issues, and mitigation efforts.
• Analyze risk data from various sources to assess trends and develop predictive models for potential risks.
• Use data analytics and risk modeling tools to assess the legal, financial, operational, and security impact of risks.
• Develop ad-hoc reports and presentations as required to support risk decision-making.
• Coordinate with internal and external auditors to support compliance assessments and resolve any risk-related findings.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of Risk Management experience, working with security-centric risk management and compliance frameworks. Experience maturing an industry accepted risk framework including but not limited to NIST Risk Management Framework, COSO Enterprise Risk Management, or ISO 31000.
• Excellent cross-functional collaboration leveraging relationships to establish strategic direction
• Experience designing and executing qualitative and quantitative risk analyses to translate technical vulnerabilities into measurable business impact
• Experience translating vulnerabilities, control gaps and systematic limitations into clear, actionable risk statements.
• Proven track record of managing large scale, heavily regulated, multi-entity, cross-functional risk assessments, risk registers, and compliance programs 
• Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge.
• Bias towards automation and tooling to scale program impact and reach
• Experience leveraging AI to streamline risk operations
• Excellent verbal, written, and interpersonal skills.
• Flexible and able to manage multiple projects under tight deadlines.
• Comfortable with ambiguity and adaptable to fast changing environments.
• Strategic thinker and problem solver with exceptional communication skills. 

Desired:

• Bachelor’s degree in Risk Management, Business, Finance, Cybersecurity, or a related field.
• Professional certifications (e.g., CRISC, CISA, CISSP, FRM) are a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present actionable insights.
• Excellent communication skills, with the ability to translate risk into clear, actionable recommendations for leadership.
• Strong proficiency with enterprise AI and GRC tooling
• Experience with project management and working across multiple teams and departments.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760 - $124,700
• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.