Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Staff, Product Owner, Partner Relationship Management.
About the job
This position is needed to build extraordinary tools and solutions for our rapidly growing Global Partnerships team in conjunction with our Go-To-Market (GTM) teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the drivers of the system, process, and data improvements that unlock new possibilities across our Sales, Channel Marketing, and Strategy organizations.
This Product Owner, PRM will work to design, manage, and build scalable solutions, specifically for how we manage, enable, and co-sell with our global partner ecosystem. This is a great role for an experienced Product Owner who is looking to partner with our global stakeholders, leadership, and builders to execute a roadmap that operationalizes highly-visible channel goals alongside critical Keep the Lights On (KTLO) work. This includes optimizing our Impartner platform, ensuring seamless integration with Salesforce, and maximizing partner portal engagement.
The ideal candidate enjoys solving complex, high-stakes data and process problems, is naturally curious, and is always looking for ways to standardize and simplify while remaining inclusive of cultural or international differences.
Responsibilities
In this role, you’ll:
- Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
- Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the “what” and “why,” and are clearly understood by platform developers.
- Map & Optimize Processes: Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.
- Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.
- Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.
- Drive End-to-End Delivery: Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment.
- Own the PRM Roadmap: Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale.
- Measure What Matters: Set and track critical metrics for all initiatives. You know that a project doesn't end when a feature drops into production, but rather when partner adoption spikes and measurable operational targets are hit.
Qualifications
Not all applicants will have skills that match a job description exactly. We value diverse experiences, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering this role. We are always looking for people who will bring something new to the table!
Required:
- Mandatory Impartner Expertise: 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator is preferred
- Core Salesforce Experience: 5+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools.
- Product Ownership / BA Background: 6-8 years of product ownership, product management, or business analysis experience in an agile environment.
- Process Mapping: Demonstrated ability to document complex workflows and perform clear to-be gap analyses.
- Cross-Functional Leadership: Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders.
- Project Execution: Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions.
Desired:
- Certifications: Salesforce Certified Administrator
- Agile Frameworks: Experience working within an Agile methodology (Scaled Agile / SAFe is a big plus).
- M&A Integration: Experience consolidating disparate partner portals or CRM systems resulting from mergers and acquisitions.
- Other Systems: experience with Cloud Coach and Professional Services workflow is a plus
- Global Collaboration: Experience working alongside a global GTM or Channel Operations team, navigating international localization or currency requirements.
- Tool Fluency: Familiarity with backlog management and collaboration tools like Jira and Confluence and Airtable.
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- $120,640 - $150,800
- Target Bonus Percentage 15%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
