Principal PR Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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See yourself at Twilio

Join the team as Twilio’s next Principal Public Relations Manager.

About the job

We’re seeking a Principal Public Relations Manager to join the Corporate Communications team. 

In this wide-ranging, fast-paced, and strategic role, you will be a core member of Twilio's Public Relations team, leading external communications in support of Twilio executives, customers, partners, and employer brand. 

The role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Social Impact, People, Investor Relations, Legal, Brand, and Corporate Communications to craft compelling external narratives that generate press coverage and awareness.

Responsibilities

In this role, you’ll:

• Lead Employer Brand PR: In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling.
• Own External CAO Communications: Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence. 
• Manage Partner and Customer PR: Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences. 
• Lead Social Impact PR: Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe.   
• Support Financial Communications: Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team. 
• Collaborate Cross-Functionally: Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment.
• Exceptional media relations, with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets – even in the absence of hard news.
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
• Strong writing, editing, and storytelling skills with executive judgment and the ability to capture a specific leader's authentic voice.
• Strong business acumen and financial communications experience, ideally with a publicly traded company. 
• Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
• Strong collaborative skills, with a proven ability to work with multiple cross-functional partners simultaneously.  

Desired:

• Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.
• Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, and the customer engagement landscape.
• Experience managing executives’ social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
• Experience working inside a fast-paced agency environment as well as in-house.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay Area): $149,840 - $187,300.
• Based in the San Francisco Bay Area, California: $166,400 - $208,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.