Relationship Manager, Mid Market (LATAM)

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity? 

Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.

What will I be doing? 

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
• Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
• Participate in virtual and in-person events to showcase our solutions and represent the company
• Willingness to travel in market
• Successfully negotiate contracts with procurement to protect our book of business.

What skills do I need? 

• 4+ years experience in a closing role
• 2+ years of SaaS experience selling similar products
• Must be proficient in Portuguese, fluency in Spanish also preferred
• Interest in AI and its role in transforming customer service and experience (CS/CX)
• Strong sales instincts and track record hitting and exceeding quota
• Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
• Exceptional written and verbal communicator with strong presentation skills
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Excellent attention to detail
• Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo
• Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support
• Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.

*Proof of eligibility to work in the United States is required.

The OTE range for candidates is $192,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies 

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.