Principal, Technical Architect

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role
As a Core Technical Architect, you are a pre-sales, customer-facing expert. You apply broad technical skills and business acumen, to help sales teams align Salesforce solutions with our customers’ digital transformation and cloud adoption strategies. You are an important early player in deal cycles to correctly match our solutions to customer challenges, as well as middle of the sales cycle, to support POCs/technical deep dives into our AI and Data products.

• Act as a subject matter expert in business strategy, application architecture, data, integration, security, and AI.

• Use a consultative approach to understand business and technical requirements.

• Determine optimal technologies to leverage in customer-driven architectures based on product knowledge and industry standards.

• Lead discussions around change programs from both a business and technical perspective.

• Develop repeatable propositions and go-to-market strategies for sales teams.

The Future You'll Build
The ideal candidate will have hands-on experience with the following skills, which are critical for designing modern, AI-powered solutions.

• Agentic AI & Agentforce: Direct experience developing and managing agentic AI frameworks and autonomous agents.

• Prompt Engineering: Proven ability to optimize prompts for LLMs using techniques like RAG and chain-of-thought.

• Generative AI Architecture: Experience architecting enterprise AI solutions, including API gateways and data pipelines.

• Data360: Deep understanding of Salesforce Data Cloud for unifying and activating customer data.

• Flow & Orchestration: Advanced proficiency with Salesforce Flow for complex AI-driven business processes.

Technical Proficiency

• Deep knowledge of enterprise software applications, delivery, and system architecture.

• Coding experience and willingness to work with code (Apex, Node, Python, Java, etc.)

• Strong understanding of database fundamentals and data management tools.

• Competence in integration architectures/patterns

• Proficiency with software development and application lifecycle management (git, test automation, CI/CD, release management)

• Solid grasp of network, application, and information security principles.

Strategic & Soft Skills

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS

• Salesforce Certifications and/or Trailhead Superbadges.

• Excellent communication, leadership, and relationship-building skills with executive audiences.

• Strategic problem-solving, thought leadership, and effective time management for multiple projects.

• Hands-on experience in customer-facing architect or consultant roles.

Bonus Skills

• Experience with design thinking, persona-based discovery, or compliance and risk mitigation.

• Graduate study or proven experience in a relevant area

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.