For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth.
With 7,500+ organisations connected across five AI platforms and an Anthropic case study validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest - CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet's voice to them.
This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge.
You will work remotely from the UK and report to the Director, Product Management.
You Will:
- Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap.
- Own the activation and adoption pathway, understanding why connected organisations don't become active tool callers, run research and data analysis against usage patterns, and shape product and go to market investments that convert connection into daily value
- Champion CLI power users, agent builders, and tool calling developers as core product personas, spending real time with them, understanding their workflows across Claude, Copilot, Gemini, and ChatGPT, and making their needs legible to engineering and product leadership
- Sit with customers on their actual use cases, run pilots and proof of concepts alongside client teams, capturing what they build with MCP tools and agents, and turning those engagements into showcases, reference stories, and adoption plays the field can run
- Be the field enablement engine for MCP, building the demos, playbooks, documentation, and enablement content that helps Sales, Customer Success, and Solutions teams tell the MCP story and land it with enterprise customers
- Document the platform for the people who use it, clear, current, use case driven documentation of MCP toolpoints, agents, and integration patterns that makes the ecosystem self serve for customers and internal teams
- Partner day to day with the MCP engineering lead as product and engineering peers, jointly owning the go live and launch plan for MCP capabilities, from how features are shaped and released to how the adoption curve is driven afterwards
- Help engineers see what customers see, bringing client use cases, research findings, and adoption data into engineering conversations so the team understands what to build to unlock more usage
- Be the internal front door for MCP, help other teams understand the tool surface, see where their capabilities fit, and take part in building toolpoints with us, maintaining a federated view of tool coverage and capability gaps across contributing teams
- Work closely with the Smart Assist team to ensure a coherent and aligned customer experience is delivered regardless of how customers access MCP capabilities, surfacing cross-team insights and dependencies
- Own business metrics, usage patterns, and data signals, partnering with Business Intelligence to define success metrics for every capability, instrument from day one, and use post launch data to guide iteration and prioritisation
- Author crisp product briefs and use case narratives grounded in customer evidence that give engineering and design unambiguous direction on the problem and the outcome
- Drive cross-functional alignment across UX research, GTM, Customer Success, Security, Smart Assist, and platform teams to move capabilities from concept to GA and measure adoption
- Represent MCP in leadership reviews and customer-facing conversations, including enterprise account engagements and external events, a leading voice for the platform inside and outside the company
- Shape the commercial trajectory of the MCP platform, contributing to pricing, packaging, and monetisation decisions as the platform matures
- Mentor incoming PMs and share platform and persona knowledge across the broader product organisation
You Have:
- 7+ years of product management experience, including delivering high-impact features and driving adoption within enterprise SaaS or B2B software products
- Hands-on fluency with AI assistants, agents, and CLI tooling, you are a power user of the tools your personas use, and experience with Agent platforms or developer-facing AI tooling; MCP strongly preferred
- Strong customer instincts, you know how to run structured discovery, synthesise signals from enterprise customers, translate customer needs into validated product decisions, and represent the customer voice credibly in technical and leadership conversations
- A track record of driving adoption and growth for a platform, API, or developer-facing product, you understand activation funnels, know how to find why usage stalls, and can articulate technical value to non-technical stakeholders
- Demonstrated field enablement and storytelling ability, you can turn a client engagement into a demo, a playbook, a piece of documentation, or a showcase that moves both customers and internal teams
- Experience running customer pilots or proof of concepts and converting them into product evidence and reference stories
- A data-driven mindset, you define adoption, funnel, and business impact metrics before you ship, and you use post launch data and research to guide iteration and prioritisation
- Proven ability to navigate technically complex, ambiguous platform problem spaces and make clear scoping and prioritisation decisions across multiple engineering squads and product areas
- Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, Customer Success, and Security, including dependencies across multiple product areas and teams
- Enough technical fluency to be credible with engineers and power users, you can read the landscape, ask sharp questions, write clearly about tools and agents, and participate in architecture discussions without needing to own technical direction
- Excellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews, external events, and directly with enterprise customers
- Exposure to enterprise deployment complexity, regulated industries, admin governance is a plus
- Ability to work in the UK on an ongoing basis
Perks & Benefits:
- Employer-paid Private Medical and Dental, additional cost for family members
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
- Teleworking options from any registered location in the UK (role specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
